Privacy Policy
Kallias Cloud (“we”, “us”, “our”) is based in Sydney, Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our cybersecurity services and secure phone sales.
1. Scope
This policy applies to personal information we handle through our website, contact forms, service enquiries, project delivery, and ecommerce transactions. It does not apply to third-party websites or services that we do not control.
2. Information we collect
We may collect the following types of information:
- Contact details: name, email, phone number, company name, job title.
- Enquiry details: messages, requested services, scope context, timelines.
- Service delivery information: project communications and artefacts relevant to delivery (e.g., reporting, remediation guidance, engagement notes).
- Transaction details: order and payment-related information required to process purchases. Payment details are processed by our payment provider (Stripe) and are not stored by us.
- Technical data: limited website logs (e.g., IP address, user-agent) for security, troubleshooting, and performance.
3. How we use your information
- Respond to enquiries and provide quotes.
- Deliver cybersecurity services and related reporting.
- Process orders and coordinate provisioning, shipping, and support.
- Operate, secure, and improve our website and service delivery.
- Comply with legal obligations and enforce our terms and policies.
4. Disclosure to third parties
We may disclose personal information to:
- Payment processors (e.g., Stripe) to process transactions.
- Shipping and logistics providers to deliver orders (AU only).
- Service providers who help us operate our business (e.g., hosting, analytics, email), subject to appropriate safeguards.
- Legal/regulatory bodies if required by law, court order, or to protect rights and safety.
Where reasonably practicable, we limit disclosure to what is necessary for the relevant purpose.
5. Cross-border disclosures
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.
6. Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. We may retain de-identified information for analytics and improvement.
8. Access and correction
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing requests. Some exceptions apply under Australian law.
9. Cookies and analytics
We may use cookies or similar technologies for site functionality and to understand usage. You can manage cookies through your browser settings. If we add analytics, we will update this policy to describe what is collected and why.
10. Contact
For privacy enquiries, contact: contact@kalliascloud.com.au
Last updated: 6 February 2026