Warranty / Support
This page describes general warranty and support expectations for secure phones and provisioning. It operates alongside Australian Consumer Law (ACL).
1. Hardware warranty
Hardware warranty handling may depend on the original manufacturer warranty and purchase channel. Where applicable, we will assist with reasonable steps to facilitate warranty claims or troubleshooting. ACL consumer guarantees may also apply.
2. Provisioning support
We provide baseline provisioning support for issues reasonably related to the provisioning performed (e.g., OS installation and baseline configuration) for 30 days after delivery, unless otherwise agreed in writing.
Support does not include ongoing device management, incident response, or custom security engineering unless purchased as a separate service.
3. Exclusions
- Damage caused by misuse, accidents, or unauthorised repairs.
- Issues caused by installing unsupported software or modifications.
- Lost or stolen devices.
- Security incidents resulting from user activity or third-party apps.
4. Cybersecurity services disclaimer
Our cybersecurity services and recommendations reduce risk but do not eliminate risk or guarantee prevention of compromise. Outputs reflect the time, scope, and information available during the engagement.
5. Contact support
Contact: contact@kalliascloud.com.au (replace with your actual address). Include your order reference and a clear description of the issue.
Last updated: 6 February 2026